Table 4 Differences in the mean claims rejection rate between before-DHT and after-DHT implementation
Regions | Mean Claims Rejection Rate (%) | P-value | |||
|---|---|---|---|---|---|
Before DHT (paper-based system) | After DHT (electronic-based system) | ||||
Mean (se) | [95% CI] | Mean (se) | [95% CI] | ||
Ashanti | 10.25 (1.24) | [7.79—12.70] | 2.92 (0.54) | [1.84—4.00] | < 0.0001** |
Bono East | 6.07 (0.99) | [4.11—8.04] | 3.87 (0.51) | [2.87—4.47] | 0.0295* |
Central | 12.34 (0.66) | [11.02—13.65] | 7.57 (0.50) | [6.59—8.56] | < 0.0001** |
Eastern | 6.15 (0.83) | [4.50—7.79] | 5.54 (0.31) | [4.93—6.16] | 0.4109 |
Volta | 16.35 (0.90) | [14.57—18.12] | 13.58 (0.92) | [11.76—15.40] | 0.0370* |
Western | 14.46 (0.78) | [12.92—16.00] | 5.87 (0.72) | [4.43—7.31] | < 0.0001** |
Bono | 6.47 (0.43) | [5.61—7.33] | 0.92 (0.08) | [0.75—1.08] | < 0.0001** |
Savannah | 11.84 (2.21) | [7.39—16.30] | 12.34 (1.01) | [10.32—14.36] | 0.8198 |
Oti | 7.44 (0.49) | [6.47—8.42] | 5.09 (0.40) | [4.30—5.87] | 0.0003* |
Ahafo | 1.63 (0.28) | [1.07—2.18] | 4.43 (0.74) | [2.62—6.24] | 0.0155* |
Upper West | 2.81 (0.38) | [2.06—3.56] | 2.57 (0.58) | [1.37—3.76] | 0.7663 |
Overall | 10.13 (0.32) | [9.50—10.75] | 8.15 (0.20) | [7.77—8.54] | < 0.0001** |