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Table 5 Reasons accounting for deductions in claims due to errors in health insurance claims

From: Impact of digital health technology on health insurance claims rejection rate in Ghana: a quasi-experimental study

Reasons

Total

Reasons for claim deductions

Yes

n (%)

No

n (%)

Treatment to diagnosis mismatch

2,713

2377 (87.62)

336 (12.38)

Multiple ANC visits

2,713

2361 (87.03)

352 (12.97)

Duplication of Claims

2,712

2360 (87.02)

352 (12.98)

Inappropriate prescription

2,713

2358 (86.91)

355 (13.09)

Oversupply of medication

2,713

2351 (86.66)

362 (13.34)

Wrong application of Tariffs

2,713

2338 (86.18)

375 (13.82)

No diagnosis

2,713

2338 (86.18)

375 (13.82)

Inactive member

2,712

2331 (85.95)

381 (14.05)

Unclear diagnosis

2,713

2330 (85.88)

383 (14.12)

Age treatment mismatch

2,712

2329 (85.88)

383 (14.12)

Duplication of Medication

2,711

2304 (84.99)

407 (15.01)

No diagnoses request evidence

2,713

2294 (84.56)

419 (15.44)

Wrong GDRG

2,986

1195 (40.02)

1791 (59.98)

Wrong medicine code

2,986

1194 (39.99)

1792 (60.01)

  1. Source: Authors’ analysis