Table 2 Amount of use and reasons for using or not using the application

Application nonusers (n = 68)

Application users (n = 212)

Amount of application use

-

Sometimes a month or less

Low users 185 (87.3%)

166 (78.3%)

-

Once a week

19 (8.9%)

-

Several days a week

High users 27 (12.7%)

26 (12.3%)

-

Daily

1 (0.5%)

The purpose for application nonuse/use^a

Reasons

Reasons

I do not know about the availability of the application

35 (51.5%)

Book appointments

172 (81.1%)

I do not know how to use the application

12 (17.6%)

View lab results

93 (43.9%)

The application is difficult to use

4 (5.9%)

Request a medication refill

142 (66.9%)

I prefer to speak to the health care provider directly

15 (22.1%)

Print medical reports

35 (16.5%)

I have concerns about the privacy/security of the application

0

View patient history

25 (11.8%)

The internet is not available at all or only sometimes

2 (2.9%)

Vaccination records

8 (3.8%)

-

-

Other

6 (2.8%)